What happens in Vegas – Super Sundays – Weekly Blog

My first international trip was to Las Vegas in November 2014. Never in my wildest of dreams did I imagine that I would be going to Vegas so early in my career, at the age of 27. I was one of the 30 Area Sales Managers from across the country who had qualified for this trip organized by Mahindra for exceeding sales targets. It was a week long trip to the U.S with 2 days in LA and 4 nights in Vegas. Till date, the memories of this trip are fresh in my mind.

Aerial View
With ex-colleagues from Mahindra Auto

Our stay in Vegas was organized at The Venetian. It was a resort cum casino. In Vegas, every place is a casino first. The ambience of all the casinos has been cleverly planned in such a way that you will never come to know the time of the day , once you get involved. The lighting stays the same all through. The noise outside is cut off, food and drinks are served at the table continuously. Everything is done to ensure that you don’t move out from the table once you are in. It is truly a different experience. When we first sat at one of the tables, we did not realize that five hours had passed by. Such is the lure and aura of the casinos in Vegas.

The Venetian , eponymously, has been modelled on Venice. There are a few artificial boatways connecting two parts of the resort. The experience at the resort was truly world-class , with easy access to all the major attractions. The Venetian is part of the Vegas Strip. The Vegas Strip is a strip of land where most of the must-see casinos and tourist attractions in Vegas are located. The Americans are gurus at marketing and it is amazing to see how a small area of land, situated amidst a desert, can generate so much income and money. It is one of the most expensive places in the world.

The Strip

Time is money in Vegas and we realized it the hard way. We want to visit one of the clubs and had asked the club for a pickup from our hotel at 9 pm. Typical Indian time of 9 pm means at least a delay of 15 to 20 minutes. When all of us had come down by 9:20 pm, the driver promptly gave us a mouthful saying time is money and refused to take us. He said he waited just to ensure he could convey this and also lodged a complaint with the club saying time was not honoured by us. From then onwards, we became careful and would only call taxis once we were all ready.

While Vegas is rightly called “ Sin City” because of its nightlife dominated by casinos and strip clubs along with related indulgences , there is another side to Vegas, which is not spoken of in the same breath. Vegas is also a great destination for families and kids (yes you are reading this correct) and there are enough activities to keep families and kids engaged. Every evening , there is an artificial volcanic eruption around 7 pm at The Strip and it is a sight to watch. There is a musical fountain which plays every hour in the night and crowds gather to watch this beautiful sight. The Strip also boasts of replicas of the likes of the Taj Mahal and the Eiffel Tower. We had gone up 470 floors in a lift and watched the beautiful fountains from the top of the Eiffel Tower replica. Vegas also is a hotbed for arts and culture, hosting several popular plays, shows and concerts all round the year. The best in the business come and perform at the various theatres here. We had watched a show by an acrobatic troupe at the MGM Grand and it was a marvellous performance. The Strip also hosts a Harley Davidson café and a Madame Tussauds. For the adventure freaks, there is a casino called Stratosphere, which hosts a few thrilling rides on the topmost floor. For a few extra bucks, there is also a helicopter ride which will give an aerial view of the city. The Grand Canyon and the Hoover Dam are a few hours drive from Vegas. We also rented a limousine ride and it was quite an experience.

The fountain.. viewed from the Eiffel Tower
The replica of the Statue of Liberty
The Harley Davidson Cafe

The highlight attraction is undoubtedly Fremont Street. This is a tiny street frequented by people of all ages all through the night. It is lively and always buzzing and has everything for everyone. There is a ride called SlotZilla where you can zip-line through from end of the street to the other. There are street performances daily and it is a unique experience and you can keep walking in and out of every shop. Clothing, accessories, souvenirs, food – you get everything you need to shop at every price point here. I was pleasantly surprised to see families enjoying themselves in hordes here.

With Wax Britney at Madame Tussaud’s Vegas

We spent 4 days in Vegas but this was not enough. This is true with most international locations but all the more with Vegas. A one-of-its kind destination, which everyone should experience at some point in their life. I must consider myself lucky that I got to experience this early and hopefully, will visit this place, once again at some point in time. I will not comment on the Sin City related experiences, because………

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What Happens in Vegas …Stays in Vegas 😊

Jai Hind

Throwback- Gaadi Becho Duniya Dekho – Super Sunday – Weekly Blog

Six years ago, in October 2013, I was working as an Area Sales Manager with the automotive division of Mahindra. The auto industry had witnessed a muted first two quarters and the festive season of October November followed by a discount heavy December was the last hope left to salvage things.

The festive season ( Oct- Nov) in Indian retail sales is boom time for every consumer facing industry. Discounts, new launches clubbed with the typical Indian consumer sentiment of buying new products in an auspicious period make it a season to look forward to.  In 2013, all of us were hoping for the Festival of Lights to bring back something to cheer about in an otherwise gloomy year.

Mumbai Area Office, where I was working, was part of the West Zone. The previous festive season ( 2012),  West Zone had sold an all-time high of 16,000 vehicles in these two months. That year, the auto industry had recorded month-on-month double digit growth.  We were expecting a target at best of 21,000 vehicles for the Zone ( a 30% growth over last year – which itself was very steep considering the way the first two quarters had panned out).

In October,2013 a contest was launched for the Mahindra sales team and the dealer principals – Gaadi Becho Duniya Dekho. Based on targets achieved, winners could fly to Las Vegas , Rome and Singapore ( 100% + achievement was Vegas, 95 to 99 % – Rome, 91 to 94% – Singapore). While we were all looking forward to the contest and the thought of going to Vegas was mouth-watering, we also knew that this would not be easy as the targets would be extremely stretched.

When our West zone target was communicated – 25,000 vehicles for two months ( against 16,000 the previous year), we were all taken aback.  Unrealistic, unattainable, far fetched from ground reality. The motivation levels were low because of the dismal first two quaryers. One man though, was in a completely different state of mind. It was Jacob Varghese, then Zonal Head for West Zone. Jacob was highly regarded for his market knowledge, ability to get into the details and ruthless execution. Jacob also was extremely aware of the pulse of his team. He called all of his sales team for a 2 day program in Garudmaachi, a picturesque outbound venue on the outskirts of Pune.  The entire agenda of the two day program was to make us believe that the targets were achievable.  Jacob had his unique way of alignment. While all of us had individual Area Office targets, Jacob throughout was only harping on one number – Mission 25k for West Zone. He got in a speaker, Dinesh Nathani, who was an expert in conducting workshops which focused on mental beliefs, positive psychology and training the mind. Nathani had a half-day session which was focused on visualizing positive outcomes, letting go of negative thoughts and feeding positive energy off each other. Jacob also coined a name for the team – Western Warriors. All the departments – including HR and Finance , were made to participate in the program. A famous motivational video –“Inch by Inch’  by Al Pacino was played multiple times during the day. By the end of the two days, all of us were charged and focused to deliver Mission 25k.

For Jacob, it was not only about doing a two day program. Post that, he created a mail chain where people would continuously write about success stories, statistics and tracking of how we were inching closer each day. Jacob would also have his weekly con-calls and keep the motivation going. Jacob’s energy rubbed off on all of us including the dealer fraternity. We were out in the market for 5 days in a 6 day week trying to do everything possible to make the magical number.

For the first few weeks, the number looked a distant dream. But with each passing week, what looked improbable started coming to life. In those days, I used to handle the territories of Nashik and Jalgaon. The Jalgaon dealer, whose monthly average was 70, was chasing a steep monthly number of 200. There was a chart on which 1 to 200 was written in the backward order and with each vehicle sold, a number was crossed. I had accompanied a few sales executives to close some bookings .  Travelling to the interiors of the hinterland made me get a feel of rural India.  These folks had no clue about terms like recession, GDP , growth rate etc. For them, all that mattered was a good monsoon, which would get a good crop, leading to substantial income and the excess income would result in retail purchases. While the folks in the corporate would think of strategies to improve sales in rural area, at the ground, the factors involved were pretty simple. One of our prospects was a legislator, who wanted to replace his vehicle with a Scorpio. Sales thrives on relationship, especially in rural areas and because the Sales executive had  a great relationship and was continuously following up, he finally ended up booking the vehicle. The biggest learning for me was that Sales is not complex, yet difficult. The folks with strong follow-up and great relationship skills would invariably end up achieving their targets. Motivation was the key and there were various angles to this – the desire to be recognized, the need to earn the extra rewards and the feeling of being a winner. If the basics were taken care of, then results would follow. The Jalgaon dealer had announced a Goa trip to the entire team,if the overall target was achieved. The feeling of group-win gave that extra push and as a result, the entire team went over-drive to win in difficult conditions. The Jalgaon momentum rubbed off on neighbouring Nashik as well. We were not sure where we would end , but all of us knew that there would be no one who would question the efforts.

Likewise, in other parts of Mumbai AO and West Zone, success stories started emerging. After two months of hustle-bustle, the festive season came to a close. Jacob Varghese’s Western Warriors had achieved what seemed improbable two months ago. We had crossed 25,000 vehicles. While a strong monsoon had helped from  a macro-economic perspective, the biggest differentiator for me was a motivated unit and the power of the collective.  Accolades followed. West Zone had the highest %age of ASMs going to Las Vegas. Me and 5 other people from our Area Office went to Las Vegas. Gaadi Becho Duniya Dekho had brought about a fresh lease of life in a gloomy environment. For me personally, it was a defining moment in my career transition from HR to Sales and the thrill of achieving the near impossible.  I had doubts about moving from HR to Sales but Western Warriors and Gaadi Becho Duniya Dekho changed everything.

6 years have passed and Gaadi Becho Duniya Dekho continues to be one of my favorite memories in my sales career.

Cheers to hope, motivation, positivity, team work and focus. Hopefully, the current auto slowdown will end soon and there will be similar tales told by the current crop of auto sales folks.

Gaadi Becho Duniya Dekho

Jai Hind